These are the Terms and Conditions of

Becca Williams of Carbon Gallery, 3 Higher Market Street, Penryn TR10 8ED.

 

 

1. General

 

1. ‘Client’ is any person or organisation not acting in the course of a business that has contacted Becca Williams requesting information, or who has entered a Contract with Becca Williams for the provision of Standard Collection and Bespoke Jewellery or repairs to Jewellery. (Collectively called the’ Jewellery’) and Workshops.

2. ‘Bespoke Jewellery’- Jewellery individually designed or otherwise personalised for the Client.

3. ‘Standard Collection Jewellery’- Jewellery created by Becca Williams as part of a collection and possibly recreated again. All Jewellery that is not Bespoke Jewellery.

4. ‘Contract’ – The legal agreement between Becca Williams and the Client for the provision of or repairs to Jewellery or Workshops.

5. ‘Website’- https://beccawilliams.co.uk

6. ‘Fee’- The sum payable for the provision of the Jewellery and repairs to the Jewellery as agreed with the Client and any additional sums agreed.

7. ‘Delivery Charge’- the sum for the delivery of the Jewellery to the Client

8. ‘Charge’- the sum payable for attendance at the Workshops. Unless stated otherwise the materials are extra.

9. ‘Studio’- the Carbon Gallery Penryn or any other premises used by Becca Williams.

10. ‘Payment’ – can be by BACS, paying agents such as PayPal, Apple Pay and Stripe or by cheque.

11. ‘Days’- All the days in a week excluding weekends and Bank Holidays.

12. These Terms and Conditions and the Contract will represent the whole of the terms between Becca Williams and the Client. Any changes to these must be agreed in writing by Becca Williams.

13.    The Client will have the opportunity to read these Terms and Conditions and any questions

answered before placing an order and entering a Contract and so the Client is accepting these

Terms and Conditions by entering the Contract.

 

 

2. The Jewellery

 

1. The descriptions of the Jewellery by Becca Williams will be as accurate as possible and provided in good faith.

2. The Client must satisfy themselves that the Jewellery as described meets their requirements before placing an order to purchase. Becca Williams is always willing to answer any questions or queries.

3. If the Client makes an appointment for a consultation with Becca Williams, they must give at least 24 hours’ notice of any postponement or cancellation.

4. If the Client has any requirements that are essential to them, they must contact Becca Williams to discuss the matter before entering an order to ensure this is acceptable to Becca Williams.

5. Becca Williams warrants that she will use reasonable care and skill in producing the Jewellery or carrying out repairs.

6. By entering the Contract, the Client confirms they are at least 18 years of age.

7. All Jewellery meeting the required weight for gold, silver, platinum, and palladium by the Assay Office will be hallmarked.

8. As all items are handmade or hand finished one piece of Jewellery will not be identical to another as that is the nature of the process and the Client accepts this by entering the Contract.

9. The Client must take care to order the correct size for rings, bracelets, and other Jewellery where relevant. Advice will be given on measuring on the Website and any queries answered. If the Client attends the Studio the sizing will be done there. If requested a plastic ring sizer can be sent for measuring purposes.

10. One resize of a ring is free but the Client must be aware that some pieces cannot be resized but have to be recreated at an extra charge. All return postage charge must be met by the Client.

 

 

3. Delivery

 

1. All Jewellery is made to order except when on display at the Studio of Becca Williams.

2. Stock items will normally be dispatched within five working days, Standard Collection Jewellery that has to be made to order will normally be dispatched within four to six weeks. Bespoke Jewellery may take up to twelve weeks to dispatch. The Client must contact Becca Williams for more exact times.

3. Normal delivery period may be longer if due to events beyond the control of Becca Williams e.g., industrial action.

4. Any delivery dates specified are approximate estimates only and unless agreed in writing by Becca Williams, time is not of the essence for delivery.

5. No delay shall entitle the Client to reject any delivery or Jewellery or part of an order.

6. If the Client requires delivery by a certain date, then this must be communicated in writing to Becca Williams before the Contract is entered. Becca Williams is only bound by such date if she confirms acceptance of this in writing.

7. The Fee and any Delivery Charge will not include any customs charges or other fees and charges payable in the country of delivery. These are the responsibility of the Client. If these are not paid the authorities will return the Jewellery to Becca Williams. The Client will have to then arrange and pay for collection from the Studio if they wish to receive the item. No refunds will be given whatever the circumstances if non delivery is due to non-payment of customs and other charges by the Client.

8. Becca Williams does not currently deliver to certain countries due to the regulations in those countries. The Client must contact Becca Williams before ordering for clarification.

 

 

4. Bespoke Jewellery

 

1. Upon receipt of any enquiry from a Client, Becca Williams will communicate with them to establish the piece of Jewellery required and the style and design, sizing, and their budget.

2. Becca Williams will then prepare designs and specifications.

3. Becca Williams will answer all reasonable questions from the Client and seek to find a design acceptable to the Client.

4. Becca Williams will use their best endeavours to answer all questions and requirements from the Client, but this is subject to reasonable use of time.

5. Once the Client has agreed a design the Client will be given a full quote in writing and invoiced for 50% of the Fee and any Delivery Charge.

6. The quotation will be based upon the prices of the materials including stones at that time and due to the varying market only guaranteed for seven days.

7. Becca Williams may ask for the full Fee upfront in some circumstances.

8. Any changes to the original style or design may incur an increase in the Fee although the Client must accept that in some cases changes may not be possible.

9. Once the invoice has been paid Becca Williams will create the Jewellery.

10. Once the initial Fee has been paid, necessary materials will be ordered and the work commenced, no refunds will be issued as the Jewellery is individual and personalised for the Client.

11. When the Jewellery is finished the Client will be sent a photograph and an invoice for the balance of the Fee and any Delivery Charge.

12. Once paid Becca Williams will send the finished Jewellery by Royal Mail to the Client or courier as they decide to be appropriate. The Client can collect from the Studio if they wish.

 

 

5. Provision of Stones or other materials by the Client

 

1. If the Client provides a stone or other material e.g., gold they must sign a waiver before any work can commence excluding Becca Williams from any liability should damage occur to the material or the Jewellery.

2. Becca Williams may require the stones or materials to be independently verified as to their authenticity and content.

3. Becca Williams has the right to refuse to use any stone or material supplied by the Client if she is not satisfied that the result will be of the appropriate standard.

4. Becca Williams may refuse to work with imported jewels, any replicas, white gold, rhodium plated metals, opals, pearls, or emeralds.

 

 

6. Standard Collection Jewellery.

 

1. If made through the Website or ordered direct the Contract is made when the Client has paid the Fee required.

2. The Client will be sent an acknowledgement email as soon the order is placed.

3. Becca Williams will take reasonable care to ensure all details, descriptions and Fees of the Jewellery are correct at the time of posting on the Website. She will endeavour to keep the Website up to date, but the details may differ when the Client makes an order to purchase.

4. Provision of the Standard Collection Jewellery under the Contract by Becca Williams is subject to the availability of the Jewellery ordered and the authorisation of any payment. If Jewellery cannot be supplied the Client will be informed as soon as possible and any payment received refunded. This refund will be instigated within five days and receipt is dependent upon the finance provider.

5. Becca Williams can decline any order or terminate any Contract immediately should the Client commit a material breach of the Contract or these Terms and Conditions.

6. The Website can only be used for orders to be delivered to the UK. Otherwise please contact Becca Williams to see if delivery is possible and if so, the costs involved.

7. For orders to be delivered outside the UK including the EU, the Client is responsible for payment of all customs fees, duties, and other charges. If Jewellery is returned to Becca Williams because the customs or other fees are not paid no refund will be paid to the Client.

8. Becca Williams reserves the right to suspend a Client’s account if she considers there has been suspicious activity regarding that account. The Client would be notified of this by email.

9. Becca Williams reserves the right to limit the number of Jewellery pieces purchased by an individual Client.

 

 

7. Repairs

 

1. Upon receipt of any enquiry for such a repair by a Client the Client may be asked to provide a photo or discuss what is required and given a rough quotation of the cost involved. They will then be asked to deliver the Jewellery.

2. Repairs are only guaranteed for one year for workmanship if Becca Williams provided all the materials in the creation of the piece. Where the Client provided some of the materials then repair is at the discretion of Becca Williams.

3. Any guarantee depends upon evidence that the Client has followed the advice originally given to them regarding the handling and care of the Jewellery.

4. If the Jewellery is broken the Client must accept that it may not be possible to carry out a repair depending on the age and materials involved and care and treatment of the Jewellery.

5. If Becca Williams believes she can repair an item, she will advise the Client of the risks involved which they must accept.

6. If Becca Williams does not believe any damage is due to faulty workmanship but due to bad handling and care by the Client and/or is more than one year since the Jewellery was sold, then a charge will be made for any repairs carried out.

7. If the Client wishes to proceed with the repair Becca Williams will issue a receipt and make notes regarding the condition.

8. All repairs are carried out at the risk of the Client due to the uncertainty as to the true condition and inherent problems in the Jewellery being repaired. Becca Williams will use all due care to assess the item and the risks involved.

9. Becca Williams will endeavour to discuss any problems with the Client as they arise. The Client must accept that any problems may lead to work not envisaged at the start and may involve additional costs.

10. If Becca Williams finds that the Fee of any repair is higher than anticipated due to extra factors arising, she will discuss the situation with the Client to see if they wish to proceed.

11. Once the repair is completed the Client will be sent an invoice for the repair and return postage.

12. When the invoice has been paid by BACS the Jewellery will be returned to the Client by Royal Mail Special delivery or courier. The items can be collected from the Studio.

13. If the Jewellery is of a low value relative to the cost of repair the Client may be asked to pay the whole cost of repair before any work is started.

14. Becca Williams will not repair replica items, Pandora pieces, plated items or items containing opals or pearls.

15. If a repair requires a new stone, the work will be treated as for a new piece of Jewellery not a repair.

 

8. Design Issues

 

1. The Client cannot reject any item of Jewellery following provision of a bespoke item, personalised jewellery or any repairs to Jewellery based on issues with style and design.

2. Becca Williams will endeavour to communicate any proposals with the Client and enter a dialogue to find a design to their satisfaction. The Client must inform Becca Williams immediately if they are not happy with what has been shown or described to them so that changes can be made.

3. The Client accepts that changes in design, gemstones or materials could lead to an increase in the Fee.

4. Becca Williams may terminate any Contract for the provision of Bespoke Jewellery if she believes she will be unable to reach an agreement with the Client within a reasonable timeframe as to the design of the Jewellery.

 

 

9. Guarantee and Returns

 

1. When Standard Collection Jewellery is ordered online by a person not acting in the course of a business, they will have the right to cancel the order up until 14 days after receipt of the Jewellery. They must communicate this to Becca Williams in writing by email immediately giving full contact details. This does not apply to Standard Collection Jewellery personalised ,including engraving, for the Client or earrings due to hygiene issues.

2. The Client then has 14 days to return the Jewellery to Becca Williams in a safe and appropriate manner at their own cost using a suitably insured service to protect the value of the Jewellery. It is the Client’s responsibility to ensure the Jewellery is properly insured in return transit.

3. Provided the Jewellery is returned undamaged in any way and unused, Becca Williams will then refund the cost of the Jewellery and the basic original delivery cost (ignoring any charges above standard delivery). A deduction may be made if the Jewellery is returned and has not been handled as instructed by the Client.

4. The guarantee will not apply to earrings for hygiene reasons or Standard Collection Jewellery that has been personalised in any way for the Client including engraving.

5. This is in addition to the legal rights available to the Client.

 

 

10. General Guarantee.

 

1. Becca Williams will offer a one-year guarantee for workmanship on Standard Collection Jewellery and Bespoke Jewellery excluding any issues arising from the use of materials provided by the Client or failure to care properly for the Jewellery.

2. The guarantee will not apply if the Jewellery is damaged or not stored correctly rendering it unsaleable.

3. Becca Williams offers no guarantee if the Client provides their own gemstones and/or metal as she cannot be totally sure of the quality and suitability of the products.

4. Becca Williams offers no guarantee for any Jewellery she considers having been treated badly and where proper care has not been taken.

5.  All Clients are expected to follow the care instructions given to the Client.

 

 

11. The Fee

 

1. For Bespoke Jewellery, a proportion of the Fee and any Delivery Charge is liable when the order is placed and the balance when completed before any Jewellery is delivered.

2. For Repairs any Fee must be paid in full before the Jewellery is returned to the Client.

3. The Fee must be paid as required on the Website where Standard Collection Jewellery is ordered.

4. All invoices must be paid in full without set-off, deduction or counterclaim.

5. Any invoice not paid within 30 days of issue will incur interest at 8% above base rate until paid in full. Standard debt recovery charges will also be added.

 

 

12. Cancellation Policy

 

1. Should a client wish to cancel the provision of a piece of Bespoke Jewellery they must contact Becca Williams and discuss the reasons for this. If the initial invoice has been paid and materials ordered the initial payment will be retained. If no work has been carried out or materials ordered the payment will be returned.

2. If the Client wishes to cancel the provision of repairs once the work has commenced, they must pay Becca Williams for all work and materials used to date of cancellation before the Jewellery is returned in its condition at that point.

3. Private individuals cannot cancel once the guarantee period of 14 days set out above has passed following purchase of Standard Collection Jewellery except in accordance with their legal rights.

4. Becca Williams reserves the right to cancel an order without liability if she is unable to supply the Jewellery ordered due to events beyond their control.

 

 

13. Workshops

 

1. Wedding Ring Making Workshops are offered as set out on the Website and are at the Studio unless stated otherwise. 

2. Booking a Wedding Ring Making Workshop is by the Client contacting by emailing or calling Becca Williams. They will then have a consultation to discuss what the Workshop involves, requirements, Charge and potential material costs and dates. The Client can see examples at the Studio.

3. If the Client wishes to book when they have chosen their materials and design, they will be sent an invoice for the Charge and the materials, any extras (e.g., engraving) and the date agreed for the Workshop. The Client will be asked for a deposit towards the Invoice.

4. The invoice will be based upon the current prices for the materials. If the invoice is not paid on the date of issue the prices can increase if the purchase price of the materials increases. Once the deposit is paid the materials will be purchased.

5. The balance of the Invoice is payable after the Workshop and when the Jewellery is made.

6. If the Client changes their mind about the materials and design after the initial invoice is submitted, then this may incur extra costs and a higher deposit payable before the Workshop.

7. Instructions for the Workshop will be issued before the date of the Workshop. 

8. The Client must follow instructions and act safely at the Workshop and respect the rights and safety of the other attendees. 

9. The Workshops will involve the use of various potentially dangerous tools including a sawing blade, blow torch, hammer, rotary polisher. Instructions will be given, and the Client must listen, ask any necessary questions until they fully understand and then follow those instructions to respect the health and safety of themselves and anyone else present.

10.  The Client will indemnify Becca Williams against all claims, demands and damages arising from the Clients attendance at the Workshop.

11. If the Client is unable to attend a Workshop a minimum of seven days' notice should be given. The date of the Workshop can be rearranged but not cancelled as the materials will have been purchased.

12. If Becca Williams are unable to take a Workshop due to events beyond her control, then an alternative date will be arranged. If the Client is unable to attend such date the Charge paid will be refunded. Becca Williams is not responsible for any additional costs or expenses incurred by the Client should Becca Williams have to cancel a Workshop due to events beyond her control.

13. The Client must not attend any Workshop if they have any illness that could be transmitted or have symptoms of a cold or covid. Attendance can usually be rearranged at a suitable Workshop at a later date. 

14. No one attending any Workshop must be under 18 years of age. The Client must produce ID confirming their date of birth if requested to do so by Becca Williams. Anyone under 25 years of age must come to the Workshop prepared to produce such ID. Becca Williams is not insured for attendees under 18 years of age. Any attendee under eighteen years and their legal guardian must indemnify Becca Williams arising from an issue that arise at the Workshop because of the lack of insurance. 

 

 

14. Subcontracting

 

Becca Williams has the right to subcontract any of the services required to provide the Jewellery.

 

 

15. Risk

 

The Risk in the Jewellery shall pass to the Client when the Jewellery is delivered to the Client or the Client’s premises or property, or other premises as requested.

 

 

16. Limitation of Liability

 

1. Should Becca Williams be prevented, hindered or delayed from performing her obligations under the Contract by circumstances outside of her control (including without limitation acts of God, flood, drought, earthquake, other natural disasters, epidemic or pandemic, a terrorist attack, war, civil commotion or riots, war, the threat of or preparation for war, armed conflict,  the imposition of sanctions, embargo or breaking off diplomatic relations, nuclear, chemical or biological contamination, any law or action by government or public authority, the collapse of buildings, fire explosion or accident, any labour dispute or strike, non-performance by suppliers or subcontractors, interruption or failure of utility service, any action or order from the government, travel restrictions) Becca Williams shall be relieved from performing her obligations and will not be in breach of the Contract or otherwise liable for any such failure or delay in the performance of such obligations.

2. Becca Williams accepts no liability for Repairs to Jewellery except where related to workmanship, due to the numerous unknown factors but will endeavour to follow good practice.

3. Becca Williams is not liable for any indirect or consequential losses to the Client or any third party.

4. The Contract is exclusive to the Client and no third party shall have any rights under that Contract.

5. Becca Williams will provide the Client with advice on how to look after the Jewellery. She accepts no liability if the Jewellery requires attention because the Client has not followed this advice.

6. Where Becca Williams advises against a course of action, including the use of certain materials and gemstones, she will not accept any liability if the Client insists on proceeding against that advice.

 

 

17. Intellectual property

 

1. All copyright, trademarks, and all other intellectual property rights in all Jewellery (both Bespoke and Standard Collection), designs, labels, any materials, logo, marketing materials, branding or copy (all jointly called the Materials) shall remain always vested in Becca Williams. Any attempt to copy any Materials, or manufacture, reproduce, transmit, publish, display, exploit, or create derivative Materials shall render the Client liable for damages.

2. If the Materials supplied by Becca Williams are used by a third party for any purpose, not in the Contract the Client will be liable to Becca Williams for damages and any legal costs. They must take appropriate steps to ensure such use ceases immediately.

 

 

18. Data Protection and Confidentiality

 

1. Becca Williams will take all reasonable care to keep all personal data supplied by the Client in accordance with the UK General Data Protection Regulations (GDPR)and general UK legislation as set out in their current Privacy Notice.

2. Becca Williams will take all reasonable care to keep all personal data confidential.

3. Clients may be contacted by Becca Williams with marketing material about current and future Jewellery and services. The Client will always have the option to unsubscribe from such marketing materials. Clients’ data will never be passed to third parties for marketing purposes.

 

 

19. Complaints

 

The Client must raise any problem or complaint it has with the Jewellery immediately the issue arises and confirm this in writing within seven days. Becca Williams will seek to find a mutually acceptable solution for all parties.

 

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20. Severance

 

If any part of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions.

 

 

21. Notices

 

Any notices served under the Contract, or these Terms and Conditions must be addressed to the address on the Contract or such other address provided by that party. Notices can be given by email to any email address agreed for that purpose. 

 

 

22. Waiver

 

The waiver by Becca Williams of a breach, default, delay, or omission of any of these terms or the Contract by the Client will not be construed as a waiver of any preceding or subsequent breach of the same or other provisions.

 

 

23. Transfer

 

The Client may not transfer any of their rights under the Contract to any third party.

 

 

24. Law

 

The laws of England and Wales govern these Terms and Conditions.